UC San Diego serves 45,000 students across one of the largest residential dining programs in the country, and peak-hour queues of 200 to 300 students in 15-minute windows were limiting throughput and revenue. In this re:Invent 2024 session, UCSD shares how they deployed Just Walk Out technology across three high-volume markets to remove checkout friction, extend operating hours, and improve the student experience. Within the first year, the university saw an 18% increase in transactions, 9% revenue growth, 30% labor savings, and shrinkage reduced from 3% to under 0.5%, with plans now underway to expand into cafes, concessions, a campus bookstore, hotel, and medical center.
Featuring Nathan O’Neill, Director of Technology, Just Walk Out (AWS Solutions); Heather Vinograd and Jeff Palmer, UC San Diego
